Age-Name-SSN Rejects, Errors, Correction Procedures (2004 IRS FAQ)

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IRS FAQ 14.1 Electronic Filing (e-file) and TeleFile: Age/Name/SSN Rejects, Errors, Correction Procedures

What software is approved for IRS e-file?

The IRS does not endorse or approve software. You may want to consider IRS e-file by filing through an Authorized IRS e-file Provider. To learn more, refer to our Electronic Services information. For general information about e-file, refer to Electronic Filing, Electronic Filing.


We will be filing a joint tax return. Can we file our return electronically?

Yes. Filing your return electronically is faster, safer, and more accurate than mailing your tax return because it is transmitted over telephone lines directly to an IRS computer. Refer to Electronic Filing, Electronic Filing, for more information.


How can I participate as an electronic filing Provider?

To participate in the e-file program, you must first choose the Authorized IRS e-file options that are best for you. An Authorized IRS e-file Provider can be an Electronic Return Originator, Intermediate Service Provider, Transmitter or Software Developer.

Submit Form 8633 (PDF), Application to Participate in the IRS e-file Program. Submit your application to the appropriate Service Center as shown on Form 8633. Publication 1345 (PDF), Handbook for Authorized IRS E-File Providers Individual Income Tax Returns, provides you with the information you need to apply to participate in the e-file Program. Technical information can be found in Publication 1346, Electronic Return File Specifications and Record Layouts for Individual Income Tax Returns. Updates to this publication will appear on the Electronic Filing System Bulletin Board. You can also contact the Andover Service Center at 1-800-691-1894 (toll free) for assistance.

Pass a Suitability Background check. If you apply to become an ERO, Transmitter or Intermediate Service Provider, the IRS conducts a background check on all principals of your firm and responsible officials listed on the application to determine their suitability to be an Authorized IRS e-file Provider. If you apply to be a Software Developer only, a suitability check is not required.


I filed electronically but my tax return was rejected. What do I do now?

Your next action depends on the reason your return was rejected. If you made a mistake in entering the social security number or misspelled a name, you can fix these errors and have the return sent again to the IRS. There are other errors that will cause you to have to file using a paper return. If you have further questions, you can call our Customer Service number at 1-800-829-1040. For general information about e-file, refer to Electronic Filing, Electronic Filing.


My electronic tax return keeps getting rejected for a dependent's social security number used more than once or on another return. I have verified the social security numbers of all my dependents with the Social Security Administration and no one else is authorized to claim our children on their taxes. How do I correct this error so that an e-file return will go through?

Unfortunately, you will need to file a paper return this year. Do not send any documents that are not required with your tax return. Whether the cause of this rejection is the result of a typo on another return or an attempt by another party to claim your dependent, the IRS has security measures in place to ensure the accuracy of returns submitted. In such cases, the IRS will question the dependency exemptions claimed by any other party using the wrong social security number. For general information about e-file, refer to Electronic Filing, Electronic Filing.



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