Discussion:Proseries Charging early

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{{ForumReplyPost|UserID=Ken@seamann.com|Date=5 November 2009|Text=Chipsoft used to bill this way, so when Intuit bought Chipsoft (ProSeries & TurboTax) they kept the same policy to appease old clients.}} {{ForumReplyPost|UserID=Ken@seamann.com|Date=5 November 2009|Text=Chipsoft used to bill this way, so when Intuit bought Chipsoft (ProSeries & TurboTax) they kept the same policy to appease old clients.}}
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 +{{ForumReplyPost|UserID=Natalie|Date=November 5, 2009|Text=Belle, are you sure about that? I just got a $75 discount for renewing by 10/31.
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 +As for pre-authorizations, I thought they were just that -- authorizations prior to the actual charge. So, it sounds like Intuit meant for the actual charge to be completed in December but someone it was completed a month earlier. Is that what they said, Fred?}}

Revision as of 07:07, 5 November 2009

Discussion Forum Index --> General Chat --> Proseries Charging early

Fsteincpa (talk|edits) said:

3 November 2009
Anyone else get charged early for their tax software? I was not supposed to be charged until Dec 3rd and I go online to check my balance and poof, they hit my account yesterday for the amount. Was just emailed by my account rep that this is an issue that happened to more than just me.

Anyone else get pre-hit?

Death&Taxes (talk|edits) said:

3 November 2009
I am not a spokesperson for Intuit and own no stock; quit frankly, these people are one of the few that waits as long as they do to charge, I also think the letter said something like this is a pre-authorization notice and that the account is not charged until shipping date, but this may result in your account being 'frozen' [going by memory]. I suppose the reason is that either last year or the year before my credit card company would not honor the charge because of the amount until I contacted them to approve.......but then again, I could be wrong.

Fsteincpa (talk|edits) said:

3 November 2009
they did the preauth back in september and i was told the charge would be dec 3. november would have been no problem had they told me, it was unexpected and caused me issues as that was an unexpected charge. had to then transfer additional funds in.

CrowJD (talk|edits) said:

4 November 2009
Fred, what's a month among friends? That's where the "gotcha" comes from in "gotcha capitalism". This was probably buried in the fine print somewhere (really fine). Fine print today means you have to sort of feel it coming, because you can't see it.

Snowbird (talk|edits) said:

4 November 2009
Crow, interesting: "gotcha capitalism ... probably buried in the fine print somewhere."

I spent much of my career in marketing, we always referred to the fine print as the Lawyers full employment act. We could write a marketing program that would fit on an over sized post card. When it came back from legal, it would be 2 pages of fine print. Most of the time it was not changes for some major oversight, but rather to protect against nuisance lawsuits where the customer(like Fred) has a legitimate beef due to a misunderstanding, gets a lawyer or is a lawyer. The customers gets a couple of hundred dollars, the lawyer gets legal fees(several thousand dollars) and the company spends $10,000 in legal fees, management time, etc. with out going to trial.

CrowJD (talk|edits) said:

4 November 2009
I think it's moved out of the marketing department today. It's moved into: we can't make money from our core business, so let's come up with all kinds of little fees and penalties, and make money ripping off the customer.

Where the lawyers are out of control today is in intellectual property. This field is over lawyered to the point that unless we get control of it, it will stifle innovation. The copyright people are at it too, since they have had legislation passed that essentially allows them to remove stuff from the public domain. But, I doubt we'll get control of it.

Once they throw away all the library books (which is what the libraries are busy doing), then most of the older literature that was in the public domain and open to anyone that could open a book, will disappear onto disks, and the disks have a special protection under the digital copyright act (or the millinium act, or whatever it was). So, it's a back door way to take things out of the public domain.

Death&Taxes (talk|edits) said:

4 November 2009
This is what my email from Proseries says:

"Initial shipments of ProSeries begin Friday, November 13th.Therefore, a pre-authorization will be processed on your debit or credit card for the amount of your ProSeries order total on November 4th. Please note that it may cause a temporary hold for the totalamount due as required by your card issuer. If you have questionsabout your credit card holding period, please contact yourfinancial institution.

Your order total will be charged during the week of Dec. 1st."

I see no problem with the text of the message.

CrowJD (talk|edits) said:

4 November 2009
Why would the rascals "claim" the amount on your card to begin with? You might as well just make the charge, right? What are they doing, trying to ruin your Thanksgiving dinner?

I don't suppose you have the option to pay by check? Too old fashioned. What we need to do is bring back the 5 cent cigar! Maybe we will if the Chinese can figure out a way to make them out of mulberry leaves.

Speaking of the Chinese, if the moderate democrats defeat our health bill, I've decided to get a job teaching English at the Medical College of Inner Mongolia. I noticed last week they were hiring English teachers. All expenses paid, free medical care, and a generous salary in yuan (or remembi or whatever it is they spend over there).

Fsteincpa (talk|edits) said:

4 November 2009
Well, after beefing via email with the Proseries people, my account rep sent me email saying this has happened to multiple firms. Well, he was kinda right and wrong. Seems that if you use your debit card to pay for these items and your pre-auth was more than 30 days prior to actual bill date <Dec 3>, that they do an additional pre-auth a month prior. Which, again, would have been fine if they told me that

1. we are doing a pre-auth now, 2. there will be a pre-auth on Nov 2, and 3, the actual amount will be deducted on Dec 3.

Had they told me this, I would have no issue, but I don't care whether I have $2,000 in my account or $100,000 in my account, I see a $1,500 charge that shouldn't be there, I get hot.

Then, I also jumped on him for the fact that new/returning customers got a 50% discount. Waiting to see what they give me for my inconvenience.

CrowJD (talk|edits) said:

4 November 2009
They don't have these problems in Mongolia. You can breathe some fresh air over there.

The pictures take a little bit to load. Remember, read from bottom to top, and left to right.http://www.immc.edu.cn/

Fsteincpa (talk|edits) said:

4 November 2009
Like I said, I am fine if I was told this, but they did a pre-auth on Sept 16th. It's tax software that I have bought before, so no, I didn't read through their entire email and notification. I told the guy, that my account is kept pretty light during the year, so I need to know when the the money is actually coming out so I can account for it.

Once the pre-auth was said and done, I did not expect a second pre-auth.

CrowJD (talk|edits) said:

4 November 2009
Fred, they're desparate to get the money, and they can't risk losing it. Otherwise, they won't be able to fund their production of TurboTax for the January rollout. I was at Sam's Club last year, and they had it stacked up to the ceiling, to the point that it even covered up old Sam's photograph by the front door. A sacrilege by Wal-mart standards, but anything to make the sale.

Death&Taxes (talk|edits) said:

4 November 2009
Crow: I mentioned the possible reason in my first post. My credit card issuer caused a problem several years ago because of the amount of the transaction. Here's this guy who rarely charges more than $200 suddenly having a 4K transaction posted, and in a way I am glad they did, for recently another credit card issued thru TD North called to see if I made a purchase that I never made...the amount was small but it was done on line, and probably a recording error, not an attempt to rob me of $28. Anyway, I checked emails from last year and found Proseries had done the same thing.

Imagine the stink if my shipment were held up because Chase refused to honor the payment. I would be mad at both the bank and Intuit......you know how we like to have that tax program in our hands early.

CrowJD (talk|edits) said:

4 November 2009
I've said it a million times, short your practice, and go long Intuit. It's a hedge on your life. If I could find a legal stock to bet my future on, I'd do the same thing (Prepaid Legal won't work, because it still requires the lawyer).

My doctor says he won't bet on me going around the track many more times, but let him tell that to a Mongolian; that's where I'll be. I might even switch out of teaching English, and go into teaching medicine over there.

I've got to pay for my ticket to China in worthless dollars, however, so I'll put my $4,000.00 in Intuit stock, short my practice $4,000, and use the IBM, carbon paper, and IRS pubs. for the four clients I have. I'm sure Buffet would wholeheartedly agree with my capital allocation.

Fr. Mackelhenry (talk|edits) said:

4 November 2009
Crow, you cry to the Lord more than David did.

Stop your whining, and worry about this poor fellow instead: 29 overdraft charges----In 27 Days---- Birthday Spoiled.

http://www.huffingtonpost.com/2009/11/04/birthday-spoiled-by-bank_n_344067.html

Fsteincpa (talk|edits) said:

4 November 2009
Had a similar thing happen to me with my personal account at a local credit union, luckily, I was able to sort through their crap excuses and get all the charges restored. In my situation, I made 4 debit card transactions and let's say the last one went over by $3.05, the bank charged me NSF for all 4 transactions, one goes over, they charge you for all 4, imagine that. This created a ripple affect with my account. It was a disaster because my GF takes care of that account and she didn't tell me what happened, I looked online and saw all these various charges. The first person at the bank tried making it like it was our fault. Yeah, maybe the $3.05 was, but the others all were fine.

I believe it's the way the software works and most customers just accept the charges and move on. I told her I was going to test my theory that the final debit charge causes overdraft, that all the debit charges would be NSFed. Well, the banks can flag your account so that debit card charges don't go through if you have no funds <they don't normally do this, not as a courtesy, but as a way to generate funds> and they flagged mine. My account is now canceled, and I think they are still doing that to customers, but banks are becoming sleazy.

CrowJD (talk|edits) said:

4 November 2009
It's been going on for a while, and it shows me that the banks have lost faith in their core business. In the story, it seems like the bank's accounting was quite suspicious, and that they make the calculation that it is not economical for the customer to fight it.

So, what happens is that the economy of scale of a large bank also creates an economy of scale for "petty theivery" and that adds up to big bucks. Of course, then all the banks get in on the act.

Belle (talk|edits) said:

November 4, 2009
You guys need to quit complaining. <w>

I had to pay for Lacerte last MAY to get the massive 15% renewal discount. Wonder why Intuit give the Proseries users until later in the year?

Ken@seamann.com (talk|edits) said:

5 November 2009
Chipsoft used to bill this way, so when Intuit bought Chipsoft (ProSeries & TurboTax) they kept the same policy to appease old clients.

Natalie (talk|edits) said:

November 5, 2009
Belle, are you sure about that? I just got a $75 discount for renewing by 10/31.

As for pre-authorizations, I thought they were just that -- authorizations prior to the actual charge. So, it sounds like Intuit meant for the actual charge to be completed in December but someone it was completed a month earlier. Is that what they said, Fred?

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