Discussion:Pro Series Users
From TaxAlmanac, A Free Online Resource for Tax Professionals
Note: You are using this website at your own risk, subject to our Disclaimer and Website Use and Contribution Terms.
From TaxAlmanac
(Difference between revisions)
| Revision as of 15:35, 16 January 2008 HTFS (Talk | contribs) (If you go to the) ← Previous diff |
Revision as of 01:32, 17 January 2008 Snooks (Talk | contribs) (I am ready to gi) Next diff → |
||
| Line 16: | Line 16: | ||
| {{ForumReplyPost|UserID=HTFS|Date=January 16, 2008|Text=If you go to the online support portion of the myproseies webpage the second option is to chat live. It is only available during the day but works great. Still haven't had to wait. }} | {{ForumReplyPost|UserID=HTFS|Date=January 16, 2008|Text=If you go to the online support portion of the myproseies webpage the second option is to chat live. It is only available during the day but works great. Still haven't had to wait. }} | ||
| + | |||
| + | {{ForumReplyPost|UserID=Snooks|Date=17 January 2008|Text=I am ready to give up on Proseries and I have been with them since they bought Best Software in the early 90's. This year our RAL checks did not print the name on the check and if the RAL is for less than 1,000 it does not calculate the finance fee correctly. Impossible to reach tech support and the fix came from another user which tells me that this program is better supported by the user (does open source linux come to mind). The vendor fix posted on the web did not even solve the problem. They eliminated the Express version this year causing my software cost to triple and the problems have also tripled. Seems the more you pay the worse it gets. Is it really too much to ask for names to print where they need to and simple calculations to be correct? I swear they don't even test the stuff. The QuickBooks ProAdvisor program is almost as bad. Support people that barely speak english and then refuse to listen to what your saying. Everytime I call, they wade through something like 13 different accounts to try and determine if I am a Proadvisor and usually they come back and tell me that I am not. I usually say something like, well if that is the case then send my money back.}} | ||
Revision as of 01:32, 17 January 2008
Discussion Forum Index --> Tax Questions --> Pro Series Users
| 15 January 2008 | |
| What kind of experience have my fellow Pro Series users experienced with the Help Desk this year?
I had a problem which I am sure is a flaw in the system. I e-mailed the problem to Pro Series and they responded, saying in effect, it was not a problem. They are wrong. Then, I tried to call the Help Desk and was advised that it was a 45 minute wait time. ?????? | |
| January 15, 2008 | |
| when I need to work with proseries I use the chat feature. Never had to wait more then a few minutes and works as well as a phone call. I thnk the chat gets priority over the phone as for response time. I even had a guy I chatted with call me back when he found out that something he told me had changed. What amazing to me and a great help. | |
| 15 January 2008 | |
| That sounds very interesting. But, how does one access the "chat" feature | |
| 15 January 2008 | |
| I called last Sunday morning. The person was kind of dense and made it worse by assuming I was stupid. After I got her thru all her preconceptions about what my problem "really" was - we got it fixed. | |
| 16 January 2008 | |
| I tried calling the help line this morning and the message said that the wait time would be approximately 45 minutes...UNBELEIVABLE and it's only January 15th. I'm guessing that none of their increased renewal price has gone to staffing the help desk. | |
Lmcdon9822 (talk|edits) said: | 16 January 2008 |
| The product is only as good as its customer service! | |
| January 16, 2008 | |
| If you go to the online support portion of the myproseies webpage the second option is to chat live. It is only available during the day but works great. Still haven't had to wait. | |
| 17 January 2008 | |
| I am ready to give up on Proseries and I have been with them since they bought Best Software in the early 90's. This year our RAL checks did not print the name on the check and if the RAL is for less than 1,000 it does not calculate the finance fee correctly. Impossible to reach tech support and the fix came from another user which tells me that this program is better supported by the user (does open source linux come to mind). The vendor fix posted on the web did not even solve the problem. They eliminated the Express version this year causing my software cost to triple and the problems have also tripled. Seems the more you pay the worse it gets. Is it really too much to ask for names to print where they need to and simple calculations to be correct? I swear they don't even test the stuff. The QuickBooks ProAdvisor program is almost as bad. Support people that barely speak english and then refuse to listen to what your saying. Everytime I call, they wade through something like 13 different accounts to try and determine if I am a Proadvisor and usually they come back and tell me that I am not. I usually say something like, well if that is the case then send my money back. | |
