To join in on this discussion, you must first log in.

Discussion:LaCerte Hiccup about an hour ago

From TaxAlmanac, A Free Online Resource for Tax Professionals
Note: You are using this website at your own risk, subject to our Disclaimer and Website Use and Contribution Terms.

From TaxAlmanac

Jump to: navigation, search

Discussion Forum Index --> Business Growth Community --> LaCerte Hiccup about an hour ago


Actionbsns (talk|edits) said:

2 March 2007
Did anyone else who uses LaCerte experience something odd while in the program today? All of a sudden nothing was responding well to the mouse. I shut down my computer three times only to have it beep at me when I tried starting it again. Finally I hit control, alt, delete and it stopped beeping and finished the set up, still no mouse controll, though. I called my tech guy, who, naturally said to bring it in. I tried whining that it's tax time, can't you come here? At $150 per hour, they give it a thought, but probably wouldn't be able to fix it anyway. I hate having them do stuff to my system because it takes days to get everything running right again. He did mention that it could be LaCerte that was driving the problem since it seemed to be the most problematic at the moment. Anyway, tried starting it again, and it worked, I did a tax return, now I'm here and about ready to go home. Just thought I'd ask because I still may need to take it in over the weekend. Please say nice things to the computer gods for me overnight and see if this fixes itself.

Deback (talk|edits) said:

March 2, 2007
You could open the computer case and check to make sure your RAM chips are tight and check all the other connections inside the case, including the cables that hook into the hard drives, the mouse cable at the back of the computer, and the other cables that connect at the back of the case. This doesn't sound like a software problem but a loose hardware connection.

Death&Taxes (talk|edits) said:

2 March 2007
Since it worked again, it cannot be dead batteries in the mouse. Or loose connection of the USB controller. Tax season makes us batty; I ordered two more cartridges for the printer two days ago because I feared running out.
Ah well, all yesterday evening the two lights in my office kept dimming and brightening, especially when the cheapo laser printer would start. When we bought the house we found the electric wasn't grounded.  That was fixed, so now I am left to think it might have been Charles Boyer trying to drive me nuts.

TAXESIDO (talk|edits) said:

2 March 2007
I had my screen go black when I was in the Lacerte program yesterday. The screen than went to blue and a serious error message than came on the screen. This is about the forth time this year this has happened. I have a computer guy coming to look at my computer later today. The message I got from microsoft stated "this problem was caused by visual IP insight (IPVNMon.sys)

I don't know if any of that helps.

Deback (talk|edits) said:

March 2, 2007
The last time this happened to me (frequent black screen crashes on my computer upstairs), I found out that the problem was a defective motherboard that wasn't quite dead (it had to be defective from the time I bought it because I had the problem from the beginning). I found out when the capacitators (or whatever they're called) blew out a few months ago, and I couldn't reboot. Had to replace the motherboard.

On this computer, for the last two years, my monitor would go black for a couple of seconds and then come back on with no crash and no error. I finally found the problem about two weeks ago...the cable that hooks into the back of the computer case was not quite tight, and when I would walk in front of the computer box, that's when the monitor would go black for two seconds.

Also, two weeks ago, I finally got tired of having to keep pushing the start button on my Canon copy machine. I was even considering going to Staples or Office Max to buy a new copier that night. Instead, I figured out how to unhook the front panel and pull the whole contraption out. I sprayed air into the space where the start button is and also a little WD-40. The start button works fine now with just a little tap.

Actionbsns (talk|edits) said:

2 March 2007
I told my husband what happened and he's thinking, like the tech guy, and you, Debeck, I'm probably losing my mother board. So I came back this morning, backed up everything that was important and/or had changed, to a zip disk. I have a back up system that backs up automatically, but you never know if those things are working until you need to know, then who knows what might happen - had a really bad experience with that a few years ago. Anyway, this computer's three years old and I will probably go out this week end and get a new one. Once things start getting wacky, I don't like having them around. It'll give me a chance to test my back up system as well

Deback (talk|edits) said:

March 3, 2007
If your motherboard is on its way out, that shouldn't affect your hard drive, although it's always good to do a daily backup of the new and changed data files. By the way, since replacing this motherboard, I haven't had any crashes at all. Oh, and I just remembered, the day before my mother board died, my power supply croaked. Both were fairly new, so I think it had something to do with the computer case being enclosed in the left-side desk opening, where it was too closed in and claustrophobic. I have the case outside of the desk now, where it can breathe.

Also, when you hear beeping while restarting (at the beginning, not when Windows is loading up), that can mean a bad or loose memory chip. Do you have a wireless or cabled mouse? I really doubt that Lacerte was the culprit, though. If you can look at your motherboard, check out the capacitators (the little round cylinder things) and see if any are ballooned out or shaped normally.

Actionbsns (talk|edits) said:

3 March 2007
This computer is not wireless and the mouse is soundly attached. Thanks for the incite. My husband loves poking around in the case - if I let him, I'm not crazy about having him mess about in my business equipment though. If I get a new computer, it would be worth checking out what you have mentioned and he can then see if he can fix it. Which he probably will just to spite me.

Deback (talk|edits) said:

March 3, 2007
By the way, I meant capacitor, not capacitator. I knew that didn't sound right the first two times I typed it.

If you're still having mouse problems, have you checked for dust inside the mouse or dirt spots on the mouse ball?

Jokadah (talk|edits) said:

3 March 2007
Hope you have all of your files backed up to safe guard in case your system goes down. Also helps to have a backup computer/laptop.

Actionbsns (talk|edits) said:

3 March 2007
Started to look for a new computer tonight. Surprise!!! everything over the counter around here seems to be loaded with Microsoft Vista. There seem to be a number of nice HP's still available from some online sources that still come loaded with XP. I have way too much software that most likely won't run on Vista, and I don't think I want to be trying it at this time of year, besides, it's too new for me and I don't want to be their guinea pig. Today the computer worked like a charm. I did perform a full disk back up, just to be safe. I'll have to back up La Certe and QB every time I use them until I decide what to do, the computer crashes, or I have a new motherboard installed. What a wonderful problem to be having right now.

To join in on this discussion, you must first log in.
Personal tools